WEBINAR
Scaling Workforce Readiness Across Multiple Locations: Building Consistent Performance from Day One
A candid panel conversation on what it actually takes to make technician readiness consistent across dozens or hundreds of sites.
Thursday, October 1, 2026 · 11 AM to 12 PM PST
When technicians are spread across dozens or hundreds of sites, “trained” can mean something different at every location. One site has a master tech who mentors well. Another has a new hire troubleshooting a rooftop unit alone. Over time that gap shows up in service quality, ramp time and repeat calls that never should have happened.
Join Jennifer Jabara, Global Talent and Education Lead for Integrated Facilities Management at CBRE, alongside Interplay Learning’s Ryan Ruff and Aaron LaMere, for a conversation about building one standard of readiness across a distributed workforce. Jennifer will walk through how CBRE built a career-path training framework spanning more than 100 job codes and 70 countries, what worked, what had to be rebuilt and how the team measures whether a technician is actually ready.
Register now to learn:
- The failure points that cause training quality to drift between locations, from inconsistent onboarding to undocumented tribal knowledge
- How a role-based skills framework defines “ready” for each technician level so expectations hold across every market
- Why skills verification and hands-on simulation are a better measure of readiness than course completion or seat time
- How to structure a Day One onboarding path that gets new hires productive faster without pulling master technicians off billable work
- The operational metrics leadership already tracks, including first-time fix rate, repeat service calls, ramp time and retention, to prove the program worked
Who should attend?
Directors and VPs of Facilities Management, regional and multi-site FM operations leaders, talent and learning and development leads inside FM and real estate services organizations, technical training and workforce development managers, and maintenance and engineering managers accountable for performance across a portfolio of sites.
Meet the Panelists
Ryan Ruff
Senior Account Director, Enterprise, Interplay Learning
Ryan leads Interplay’s largest enterprise facilities accounts, including a global IFM rollout spanning multiple languages and regions. He works daily with organizations trying to make technician training land the same way in every market they operate in.
Aaron LaMere
Account Director, Industrial, Interplay Learning
Aaron partners with industrial and manufacturing maintenance organizations across dozens of sites, where simulation-based training and skills verification help technicians get productive faster and keep certification paths on track. He brings a cross-industry view of what actually scales.
Jennifer Jabara, SHRM-SCP, CRL
Global Talent and Education Lead, Integrated Facilities Management, CBRE Global Workplace Solutions
Jennifer builds the training architecture behind CBRE’s IFM Academy. She created CBRE’s career-path training matrix, the IFM Learning Grid, covering more than 100 job codes, standardized training frameworks reaching more than 40,000 employees across more than 70 countries, and launched a global facility coordinator certification program.
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