GUIDE
Building Workforce Readiness for Multifamily Properties
A step-by-step guide for multifamily maintenance and operations leaders who want to keep technicians longer and bring vendor work back in-house.
Maintenance technicians turn over at about 40% a year, according to the National Apartment Association, and each replacement can cost close to $40,000. When skills gaps leave work orders unfinished, properties also pay for it in vendor calls and resident satisfaction.
This guide outlines a six-step playbook for building a structured maintenance training program, with real results from operators like Bell Partners and Hilltop Property Services. Use it as a starting point to reduce turnover and give technicians a clear path from Tech 1 to supervisor.
What You’ll Discover:
- How to assess your current training model and choose the goals and KPIs that matter most to your properties
- How to build a curriculum plan from your own work order data and vendor spend
- How to use skills assessments to place new hires and verify readiness before high-stakes jobs
- How to drive adoption with microlearning and incentives tied to career pathways and pay, plus a checklist to benchmark your team today
