10 STEPS TO
Build the Training Culture You Always Wanted
When implemented correctly, building a company culture around training can positively impact technician engagement and productivity, resulting in more work order completions, less outside vendor contracting, and happier customers.
Here are 10 simple steps you can take to change the way you approach training
STEP 1
Hire for attitude, train for aptitude
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Hire based on behavior traits. Immersive training will build the technical proficiency.
STEP 2
Ditch the resume
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Years of experience do not always equal a skilled technician.
STEP 3
Create job titles based on skill level, not years of experience
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Clearly define what key attributes you are looking for and at what skill level.
STEP 4
Invest your time in understanding individual skill levels
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Implement technical assessments to gauge each technician's current skill level.
STEP 5
Create career laddering pathways that support each individual team member
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Add learning goals and training outcomes to quarterly and annual employee reviews.
STEP 6
Implement "before-the-job" training
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Develop a strategy for getting the most out of training before your team heads out into the field.
STEP 7
Pay to train
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Set up times to focus on training and specify that these hours spent training are paid.
STEP 8
Incentivize training to gain traction
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Provide your team with monetary and non-monetary training incentives like extra PTO or awards.
STEP 9
Don't be afraid to ask for help
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Implement a learning platform that helps with the heavy lifting & keeps you accountable.
STEP 10
Keep track of what is most important to you
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Keep track of performance indicators like decreased callbacks, better reviews, and employee retention.
