Heating and Cooling Contractor Reduces Training Costs and Field Errors with Simulation-based Learning Paths

Outsourcing the hardest part of the job.

After spending tens of thousands of dollars authoring and developing their custom installation program from scratch, Mike Cappuccio, Founder and General Manager of N.E.T.R., Inc felt unprepared to dedicate the same time and resources to create a much needed service training program.

In this case study, discover how N.E.T.R., Inc partnered with Interplay Learning to:

  • Reduce training overhead expenses
  • Improve employee field performance
  • Establish a safety program protocol
  • Create Install-to-Service career pathways

“I saw one kid, early 20’s, go from nothing to something in 6 months. He went through the training, started as a Helper, and now he’s moving into the service department and he’s going to become a Service Technician. We all track what he’s doing in his training. You can see he’s a kid that wants to learn, he wants to advance and he wants to get to the next level. In 6 months, with Interplay’s training, he increased his pay by 25%.”