ON-DEMAND WEBINAR
Strategies For Training a High-Performing Maintenance Team
From Hire to High Performer
The maintenance staffing crisis is not slowing down. Traditional training methods can’t keep pace with rising technician turnover and growing demand for skilled maintenance professionals. Property management companies face a critical challenge: how to build a reliable, high-performing maintenance team when time, resources, and experienced trainers are limited.
The answer lies in rethinking how maintenance training is designed, delivered, and scaled.
Watch how Willow Bridge Property Company did it.
In this 45-minute recorded session, Lourdes Ayala walks through how they transformed their maintenance training program to meet these challenges head-on. You’ll see their complete approach to reimagining the employee journey—from attracting and recruiting qualified candidates, to accelerating new hire onboarding, to building career pathways that keep top performers engaged long term.
You'll learn:
- Strategies for accelerating new maintenance technician onboarding using virtual simulations and 90-day onboarding guides.
- Methods to improve technician retention through career development pathways.
- Techniques for scaling maintenance training programs without requiring additional trainers or physical equipment.
Meet the Speakers
Lourdes Ayala, Learning Manager
Willow Bridge Property
Lourdes Ayala is the National Learning Manager for Facilities Maintenance Training Programs at Willow Bridge Property Company (formerly Lincoln Property Company), where she began her career with the organization in 2016 as a Learning & Talent Development Director. In her current role, she leads the development and delivery of training initiatives that support operational excellence and technical skill growth across maintenance teams nationwide.
With a property management career spanning more than two decades, beginning in 2001, she brings extensive experience in both supervisory leadership and front-line operations. Her background includes multi-property operations, marina management, and new construction and start-up development, providing a well-rounded operational perspective that informs her training approach.
She previously served in the United States Marine Corps, completing tours both stateside and in Japan, where she developed a strong foundation in leadership, discipline, and teamwork that continues to influence her career.
