On-demand Webinar > Multifamily Customers

Metrics that Matter: Proving Your Training Program is a Success

Craig Bartholomew, Multi-family Expert

Craig Bartholomew, multifamily industry expert


You’ve launched a training program designed to advance your team’s technical expertise and keep them safe, but how do you know if it’s really working? Do you find yourself asking: What metrics should I be tracking?  How do I measure our training program’s success? Can I prove the training program’s value to leadership? Could I show our training program’s ROI?

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If those questions sound familiar, you’re not alone–– we have answers. Join Interplay Learning expert Emily Lamb and multi-family industry veteran Craig Bartholomew for our on-demand webinar “Metrics the Matter: Proving Your Training Program is a Success.”  


Bartholomew shares training program insights, tools, and tricks of the trades that he’s gathered over his more than 20 years of experience, followed by an audience Q&A. 


Things You’ll Learn: 

  • How to set and evaluate goals for your training program
  • The key metrics to be tracking––and why you should be tracking them
  • Creating a tracking and reporting system that works for your business
  • Ways to report on success and demonstrate positive ROI
  • Examples of what’s worked–and what hasn’t–from Bartholomew’s decades of multifamily experience
  About Craig Bartholomew   Craig began his career in the multifamily industry in 1992. During his 23-plus years working on site, Craig was relied on for property takeovers, due diligence, regional maintenance training, teaching classes in plumbing, electrical, HVAC and pool management. Craig is currently an EPA Proctor and PHTA (NSPF) Certified Instructor. With decades of on-site maintenance experience, he brings a wealth of knowledge and success on diverse assets including A+ Lease-ups, Conventional, Mid-Rise and Garden Style Communities. Craig is currently an independent contractor working in the multifamily family industry to advance education for service teams. In his prior roles, Craig served as Sr. Director of Maintenance and Technical Education and as a Regional Maintenance Manager for a large multifamily company. As Sr. Director Craig worked closely with leadership to develop and implement tools for services teams that reduce risk and improve efficiency. As a Regional, not only was there a component of compliance to company standards but also an opportunity to train and mentor Supervisors and all service team members through one-on-one, classroom and hands-on learning.

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