Omnidian Cuts Training Time, Expands Labor Pool with Interplay’s Digital Platform
Omnidian agents handle over-the-phone system troubleshooting and needed expertise in remote installation assessment.
In this case study, discover how Omnidian:
- Widened talent pool with comprehensive in-house training, lowering entry barriers for inexperienced applicants.
- Achieved a 50% reduction in onboarding and training time for new agents through scalable, online training.
- Reduced burden on internal resources for training.
- Enabled ongoing, self-directed technical education.
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