What is the Interplay Learning Skills Assessment?

The Interplay Learning Skills Assessment is a service offered to businesses allowing them to assess their teams’ skills and abilities. The results give you an objective sense of your worker's starting point so you can come up with a better, more effective training path.

Does this sound familiar?

  • The resumes you're seeing aren't telling the full story
  • You're getting a false sense of understanding of what your techs can do because the same, common service problems arise
  • You don’t have an objective way to gauge the strengths and weaknesses of your mid-level employees to deliver more advanced training
  • Callbacks and bad reviews are the way you're discovering that you sent the wrong techs on the job

With the Interplay Learning Skills Assessment, we offer a much brighter spotlight on the skills gaps in your team.

There are currently two assessments available to businesses: HVAC and Multi-family Maintenance. Both assessments consist of 30 questions and typically take about 45 minutes to complete. 

Team members are assessed on the 10 main competencies listed below:

  HVAC Competencies Multi-Family Competencies
1 Electrical Meter Use Electrical Meter Use
2 Converting Pressures to Temperatures Measuring Input (Gas Appliances) (HVAC 1)
3 Evaluating Refrigerant Charge Verifying Proper Airflow (HVAC 2)
4 Verifying Proper Airflow for AC Evaluating Refrigerant Charge (HVAC 3)
5 Measuring Input Safe Electrical Work Practices (Electrical 1)
6 Verifying Proper Airflow for Heat Wiring Fundamentals (Electrical 2)
7 Vent Inspection and Verification Electrical Organization (Electrical 3)
8 Sequence of Operations Safe Practices in Plumbing (Plumbing 1)
9 Wiring Diagram Comprehension Pipe Joining and Installation (Plumbing 2)
10 Combustion Efficiency and Safety Fixture Installation (Plumbing 3)

Once the test is completed, our automated system instantly scores the assessment and delivers a report to you for each team member.

Based on the test results, you'll know which competencies they need to work on, and receive SkillMill™ course recommendations to help them improve in those competencies.

Sample Report

[IMAGE] SkillMill Concierge Assessment Report 2

How Can I Use the Skills Assessment Results?


Initial assessment of a new hire will establish a starting skill level.

Continuing education and upskilling:
Fill in knowledge gaps for more seasoned employees.

Quarterly and Annual Reviews:
Ongoing assessments help to objectively monitor and measure tech progress.

Build incentive programs:
Motivate, engage and encourage upskilling through incentives and reward programs.

Get Skilled Workers Today!

Learn how you can attract and develop your dream team.

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