The Interplay Learning Skills Assessment is a service we offer businesses so they can assess their teams’ skills and abilities. The results give you an objective sense of your workers’ starting point so you can come up with a better, more effective training path.
Does this sound familiar?
- The resumes you're seeing aren't telling the full story
- You're getting a false sense of understanding of what your techs can do because the same, common service problems arise
- You don’t have an objective way to gauge the strengths and weaknesses of your mid-level employees to deliver more advanced training
- Callbacks and bad reviews are the way you're discovering that you sent the wrong techs on the job
With the Interplay Learning Skills Assessment, we offer a much brighter spotlight on the skills gaps in your team.
There are currently two assessments available to businesses: HVAC and Multi-family Maintenance. Both assessments consist of 30 questions and typically take about 45 minutes to complete.
Team members are assessed on the 10 main competencies listed below:
|HVAC Competencies||Multi-Family Competencies|
|1||Electrical Meter Use||Electrical Meter Use|
|2||Converting Pressures to Temperatures||Measuring Input (Gas Appliances) (HVAC 1)|
|3||Evaluating Refrigerant Charge||Verifying Proper Airflow (HVAC 2)|
|4||Verifying Proper Airflow for AC||Evaluating Refrigerant Charge (HVAC 3)|
|5||Measuring Input||Safe Electrical Work Practices (Electrical 1)|
|6||Verifying Proper Airflow for Heat||Wiring Fundamentals (Electrical 2)|
|7||Vent Inspection and Verification||Electrical Organization (Electrical 3)|
|8||Sequence of Operations||Safe Practices in Plumbing (Plumbing 1)|
|9||Wiring Diagram Comprehension||Pipe Joining and Installation (Plumbing 2)|
|10||Combustion Efficiency and Safety||Fixture Installation (Plumbing 3)|
Once the test is completed, our automated system instantly scores the assessment and delivers a report to you for each team member.
Based on the test results, you'll know which competencies they need to work on, and receive SkillMill™ course recommendations to help them improve in those competencies.
How Can I Use the Skills Assessment Results?
Initial assessment of new hire to establish starting skill level.
Continuing education and up-skilling:
Fill in knowledge gaps for more seasoned employees.
Quarterly and Annual Reviews:
On-going assessments help to objectively monitor and measure tech progress.
Build incentive programs:
Motivate, engage and encourage up-skilling through incentives and reward programs.