HVAC Contractor Cuts Callback Rates With SkillMill™ Content
When Tom Spall decided to place more emphasis on formal training for his HVAC technicians, he assumed that he would be creating original training content from scratch. Instead, he was introduced to Interplay Learning’s course catalog, SkillMill and immediately realized he could build a training structure with those classes at its core.
In this case study, discover how T.E. Spall and Son:
- Used SkillMill for their core training content
- Reduced callback rates
- Turned a profit during slow season
- Improved employee retention and performance