Privacy Policy

1. Introduction

Interplay Learning, Inc. (“Interplay Learning,” “we,” “our,” or “us”) is committed to safeguarding the privacy and security of all personal data collected, processed, and stored through our services. This Privacy Policy outlines the nature of data we collect, the legal basis for its processing, and the measures we take to protect it, in compliance with applicable data protection laws, including the California Consumer Privacy Act (CCPA), and other relevant U.S. regulations.

2. Scope

This Privacy Policy applies to all users, clients, employees, and third parties who interact with Interplay Learning’s platforms, services, and related tools, including but not limited to our website, mobile applications, and third-party integrations.

3. Information Collection and Use

We collect personally identifiable information (PII) and non-personally identifiable information (non-PII) necessary for the provision and enhancement of our services. This includes, but is not limited to:

• Full name, User ID, and email address
• User account details and login credentials
• Training records, performance data, and assessment results
• IP addresses, device information, and browsing behavior

Data is collected for specific purposes, including user authentication, personalized training experiences, technical support, service improvements, and compliance with legal obligations. Clients can choose to anonymize end-user names and email addresses. This enhances client/end-user confidentiality by eliminating the collection and storage of qualified personally identifiable information (PII) in our environment.

4. Log Data

Whenever you use our Service, and in the event of an application error, we may collect data and information (through third-party services) referred to as Log Data.

This Log Data may include, but is not limited to:

• Your device’s Internet Protocol (IP) address
• Device name and model
• Operating system version
• App configuration details at the time of the error
• The time and date of your use of the Service
• Diagnostic data and usage statistics

This information is collected to improve system stability, diagnose issues, and enhance user experience. Log Data is treated with the same security and confidentiality standards as other collected personal data.

5. Legal Basis for Data Processing

Interplay Learning processes personal data based on the following legal grounds:

• Consent: Where users have provided explicit consent for data collection, per contract.
• Contractual Obligation: To fulfill contractual commitments with clients and users.
• Legitimate Interest: To improve services, conduct analytics, and ensure platform security.
• Legal Compliance: To adhere to legal and regulatory requirements.

6. Data Anonymization and De-identification

Where feasible, user data is anonymized and de-identified to protect individual privacy. Anonymized data is used for analytical purposes, product improvements, and research while ensuring it cannot be traced back to any individual user.

7. Third-Party Service Providers

We engage third-party service providers, listed below, for secure data hosting and processing. All third-party vendors are subject to rigorous due diligence and are contractually obligated to uphold data privacy and security standards in accordance with this policy.

Link to privacy policy of third-party service providers used by the app:

• Google Analytics
• Google Cloud
• Pendo

8. Data Security

We implement comprehensive security measures to safeguard data, including:

• Encryption: AES-256 encryption for data at rest and TLS 1.2+ for data in transit.
• Access Controls: Role-based access with multi-factor authentication (MFA).
• Regular Security Audits: Internal and third-party audits to assess vulnerabilities.
• Incident Response Plan: Established protocols for breach detection, containment, and notification.

9. Data Retention and Deletion

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Users can request data deletion by contacting support@interplaylearning.com, subject to legal retention requirements.

10. User Rights

Users have the following rights regarding their personal data:

• Right to Access: Obtain a copy of the personal data we hold.
• Right to Rectification: Request corrections to inaccurate data.
• Right to Erasure: Request deletion of personal data under specific circumstances.
• Right to Data Portability: Receive personal data in a structured, commonly used format.
• Right to Object: Object to data processing based on legitimate interests or direct marketing.

11. Cookies and Tracking Technologies

Our website and services utilize cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. Users can manage cookie preferences through their browser settings. For detailed information, please refer to our Cookie Policy.

12. Children’s Privacy

Interplay Learning recognizes the importance of protecting the privacy of children, especially in educational settings. Our services may be used by students in K-12 educational environments under the direction of schools, districts, or authorized educational institutions.

In compliance with the Children’s Online Privacy Protection Act (COPPA), the Family Educational Rights and Privacy Act (FERPA), and other applicable laws, we collect, use, and disclose personal information for end-users between the age of 18 through with verifiable parental consent or through agreements with educational institutions acting as agents for parental consent.

Information collected from K-12 students is used solely for educational purposes and will not be used for commercial purposes or targeted advertising. Interplay Learning aligns with FERPA requirements by ensuring that student data is only accessed by authorized school officials and is used exclusively for educational purposes. Schools and educational institutions are responsible for ensuring appropriate consent is obtained before students access our services.

Parents or legal guardians have the right to:

• Review their child’s educational records collected through our platform.
• Request corrections to inaccurate data.
• Request the deletion of their child’s personal information.

To exercise these rights or for additional information regarding our handling of student data, please contact us at support@interplaylearning.com.

13. SMS/Text Messaging Communication:

Consent to SMS Messaging:
When you provide your phone number through our website forms or other communication channels, you consent to receive SMS (text) messages from Interplay Learning, Inc. These messages may include business-related updates, service notifications, and responses to inquiries you have submitted.

How Consent Is Gathered:
Consent is obtained directly through our website or contact forms when users voluntarily provide their phone number and agree to receive text communications. Each form where phone numbers are collected includes a clear disclosure and opt-in statement.

Message Frequency and Opt-Out:
Message frequency may vary based on the nature of your interaction with Interplay Learning. Message and data rates may apply. You can stop receiving text messages at any time by replying STOP, or request assistance by replying HELP.

Privacy and Data Use:
Your phone number will only be used for business-related communications or to respond to your specific requests. Interplay Learning does not sell or share mobile numbers with third parties for marketing purposes. All phone number data is handled in accordance with this Privacy Policy.

14. Links to Other Sites Clause:

Our Service may contain links to external websites that are not operated by Interplay Learning. If you click on a third-party link, you will be directed to that external site. We strongly advise you to review the Privacy Policy of every site you visit. Interplay Learning has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Changes to Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes through email or platform notifications.

16. Security Disclaimer Update:

We value your trust in providing us your Personal Information and strive to use commercially acceptable means to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security. Users are encouraged to take personal precautions to protect their information.

17. Contact Us

For questions or concerns regarding this Privacy Policy, please contact: Interplay Learning, Inc. 1717 W. 6th St, STE 405, Austin, TX 78703

Email: support@interplaylearning.com