How do I get around the Firewall?

Is there a firewall in place preventing the desktop app from connecting to the internet and displaying content? Here are a couple tips about to get around the firewall.

Interplay's Windows Application Internet Requirements
Interplay's Windows Application requires a connection to the Internet to operate. It retrieves its simulation content from remote servers. It also communicates with servers to update user progress. It will run without any security changes needed on a regular Windows 10 setup. However, if your organization uses firewall software, there are a number of domains that will need to be whitelisted in order for the software to work. Those domains are listed below. It communicates with all of these domains over an https connection.



Domains that need whitelisting
assets.interplay-learning.com.s3-us-west-1.amazonaws.com
s3-us-west-1.amazonaws.com/assets.interplay-learning.com
s3-us-west-2.amazonaws.com/windowsapp.interplaylearning.com
api.interplay-learning.com
platform-151821.appspot.com
asset-gallery.appspot.com

If you are going to be using HTC Vive Virtual Reality equipment please also whitelist the following domains:
steamvr.com
steamcommunity.com


Is there an IP range to whitelist?
We use Amazon S3 and Google App Engine cloud services for our servers. There is not an IP range that will remain constant for firewall rules.

Amazon S3 is a very large service and does not regularly publish specific IP ranges in use. It is shared service made up of thousands of underlying nodes. In general AWS discourages relying on IPs as a form of security.

Google App Engine End users on different ISPs or geographic locations might use different IP addresses to access the same App Engine application. DNS might return different IP addresses to access App Engine over time or from different network locations.

Outbound Google App Engine instances make use of a large pool of IP addresses. The IP address ranges in this pool are subject to routine changes. In fact, two sequential API calls from the same application may appear to originate from two different IP addresses.


Folder Whitelisting for Antivirus
If they experience issues with downloading or running the app, they can try whitelisting these folders through their anti-virus `C:\Users\<USERNAME>\AppData\Local\SkillMill` and `C:\Users\<USERNAME>\AppData\LocalLow\Interplay Learning`



Should you have any more questions or concerns, please feel free to reach out and email support@interplaylearning.com