Receive this message when running a ResCaz or Practical scenario? See more here.
1. Empty web browser's cache
2. Run the sim in Chrome Incognito mode. To launch an incognito browser got to the Chrome tool bar and click File > New Incognito Window
3. Go to the sim website and launch a new scenario
4. Does the error message still appear? Let's check the console for more information.
6. Take a screenshot of the console window and send it to email@example.com. Contact us to set up a virtual session if you'd like to walk you through the steps.