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Receive this message when running a ResCaz or Practical scenario? See more here.

1. Empty web browser's cache

2. Run the sim in Chrome Incognito mode. To launch an incognito browser got to the Chrome tool bar and click File > New Incognito Window

3. Go to the sim website and launch a new scenario

4. Does the error message still appear? Let's check the console for more information.

5. In the Chrome tool bar menu go to View > Developer > Javascript Console. This will open a window which gives insight into what the cause of the issue is. Oftentimes an error will appear in red.

6. Take a screenshot of the console window and send it to Contact us to set up a virtual session if you'd like to walk you through the steps.